Saturday 30 August 2014

The case of the insurers, the £40,000 Mercedes, the coat and the purple stain

Dye from a damp £80 Mountain Warehouse coat on leather upholstery led to months of wrangling

A rain shower during a walk in the park led to a brand new £40,000 car being seriously damaged followed by seven months of wrangling with a high-street retailer to get them to pay for the thousands of pounds in repairs.

It all started simply enough. Last Christmas Stefanie MacDonald from Bromley, south London, bought an £80 purple waterproof padded jacket from Mountain Warehouse in its online winter sale. She was wearing it when she drove to the local park in her husband Oliver's pride and joy an E-Class Mercedes estate.

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