Monday 18 August 2014

Fleecing the elderly: price rises that shame the insurance industry

Year after year quotes are routinely raised in the hope no one will notice

As Betty descended into dementia in the last year of her life, she stuffed her post into folders where it remained unopened. Her daughter wrote on Guardian Money's website in 2012 that "when looking at her finances I found her home insurance had been almost doubled from 2009 to 2010. The company just notified her and then increased the amount due from the bank. A simple way to get that big increase and hope no one notices. That's morally unjustifiable".

It is to the insurance industry's shame that every year they routinely raise home premiums especially those paid by older customers far, far beyond the cost of underwriting the risk on the property. We reported how an 83-year-old Derbyshire pensioner, living in a modest two-bed bungalow, had his home and contents policy with the same insurer for 58 years. It progressively ramped up his premium to £648 a year yet if he bought it as a new customer it was just £135.

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