Friday 1 May 2015

Car insurance claim with LV takes a tortuous route

My mechanic crashed my car I am still waiting for his insurance company to settle the claim

A mechanic from my local garage was driving my car to his premises when he skidded on ice and collided with another vehicle. There was considerable damage to both cars and the mechanic reported the incident to his insurers, LV. He was, in fact, put through to accident management company ClaimCare.

ClaimCare appointed another firm, The Car Repair Network, who told my mechanic to take my car to an appointed garage for inspection. The garage owner had received only vague details about the claim from the insurer so I called LV and discovered that, although it had a record of the incident, it had few details and no idea of who I was.

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