Nissan car warranty mistake cost me £2,000

Car maker said repairs were not covered as I had not extended my warranty but I had

My Nissan X-Trail blew up 11 months after I bought it. Nissan replaced the engine and other parts and I was advised to purchase an extended warranty which I did. Five years later, it blew up again. Nissan insisted it was not liable since no extended warranty was in place and, as I couldnt find the documentation, I felt that I had no choice but to accept this. It cost me £2,000 to repair it and, soon afterwards, I replaced it. Two months later I received a letter from Nissan inviting me to renew my extended warranty. When I told them this was proof I had a policy, and should have been covered, they said I no longer had a claim as I had sold the car. SE, Grimsby

Nissan feebly argues that you didnt mention a warranty when you first called to report the damage and that when you finally brought it to their attention, after they had declined payment, it had expired.

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