Monday, 25 May 2015

Third-party cover meant we couldn’t get our Rangemaster cooker repaired

A repair was attempted by HomeServe, but the cooker remains broken

Encouraged by your column’s coverage of a faulty Ikea kitchen, I write as a peeved and frustrated owner of an induction hob that has failed completely and had repairs that fall way short in efficiency.

We have a Rangemaster cooker with five induction plates – all of which suddenly stopped working in mid-January, two months after the manufacturer’s warranty ran out. However, we had taken an extended warranty with HomeServe, which sent repairers from a partner company.

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