Co-op, despite its many travails, is still the “ethical” bank. So how can the group’s insurance arm explain the lousy way it treats its loyal home insurance customers?
A reader from York, Paul Landais-Stamp, emailed me this week in fury over his home insurance renewal quote. Until now he has been one of the Co-op group’s strongest supporters – he and his partner have their current accounts at the bank, have taken out one of its mortgages, and have bought its insurance year in, year out. During the bank’s meltdown he stayed loyal, hoping that “out of the wreckage something resembling an ethical alternative to the major banks will re-emerge”.
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