Friday, 12 December 2014

Excellent Customer service from Mark

Dear Serenity,

I just wanted to take a moment to comment on your employee Mark Carpenter’s treatment of me this morning. He was incredibly patient, understanding, non-judgmental and downright positive in guiding me through the morass of the dui insurance scheme. He spent quite a bit of time with me on the phone going over various options and even called me back at home. Awesome! I am a busy Mom and this was very helpful.

He obviously is an asset to your company and customers….congratulations :) Regards, Kelly H Mendocino, CA

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