We took out an extended policy with D&G but our claim for a faulty Bristan pump was rejected
In 2011, we had a new power shower pump installed. The pump was made by Bristan, and at the time we were sent a letter by the company offering to extend the warranty until April this year. We did so, paying £39 for a BristanCare policy, supplied by Domestic & General.
In February this year, the pump failed so I called the number on the care plan. After some time, I was told that I should not have been sold the BristanCare policy in the first place, as it does not cover shower pumps. The only compensation I was offered was the return of the premium.
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