How many people complained to the Financial Ombudsman about payment protection insurance last year? A total of 399,939, adding to the millions of cases it has already handled. How many complained about payday lenders, such as Wonga or The Money Shop? A total of 794, double the level of the year before but still just a tiny fraction of the PPI cases. Even the principal ombudsman, Caroline Wayman, is scratching her head as to why there are so few.
Maybe it's because people struggling to repay payday loans feel powerless to make a complaint. Maybe they are not being told about their right to complain. Maybe, even, the likes of Wonga handle complaints so efficiently that they don't end up at the ombudsman's door.
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